Local Heroes

Simplifying and succeeding in delivery at Spice Club Indian Cuisine

February 8, 2021

Cultivating a love for authentic Indian cuisine and bringing it to Toronto 

Spice Club Indian Cuisine located in Scarborough, Toronto isn’t the only Indian restaurant in town, but it may be the most authentic. Founder Parash has always loved food, and was inspired to begin cooking after spending his childhood in the kitchen with his late grandmother, “My grandmother was always cooking the most delicious food when I was a kid, and I was always looking for ways to be of assistance to her in the kitchen.  When she passed away, I finished college and went back to India to learn how to cook authentic Indian cuisine in Mumbai.”

“He was always an amazing cook,” adds sister Bishnu, “especially after he finished studying Indian cuisine in Mumbai.” But Parash didn’t immediately open his own restaurant, instead, he moved to Canada and began working in various restaurants to learn the business side of things. “I’ve worked at several restaurants since moving to Canada in 2004, and over the 14 years I spent working in the industry, my passion for food only grew. In 2018,  I decided to start something myself. With some help from my sister, we launched Spice Club in 2019.” 

Spice Club Canada

Creating a community around Momo’s and Tikka Masala

Spice Club Indian Cuisine was instantly popular in Toronto. Parash and Bishnu’s restaurant is well known for their Nepalese momos – small dumplings filled with ground chicken or vegetables — as well as their Tikka Masala made in a tandoor oven. 

“Ever since we’ve opened the restaurant, we’ve relied on indoor dining. People love to come to Spice Club and experience the food and the environment. Before (the pandemic hit ) we were always busy on Thursday and Friday nights, and we usually had a birthday party happening in our party room. The pandemic took all that away.”

Authentic Momos Indian Cuisine

Navigating the transition to majority delivery in the midst of the pandemic

Parash mentioned that transitioning to majority delivery in the midst of the pandemic wasn’t impossible because Spice Club had always been on various delivery platforms, but it was far from a convenient experience.

“When delivery was only a portion of our business, it wasn’t as hard to keep up with writing down orders by hand and manually entering orders into our POS system. But when the delivery orders began increasing rapidly, that system wasn’t sustainable. On top of that, we had to manage five tablets. When it got busy, we were missing orders. I knew there had to be an easier way.”

Simplifying and succeeding in delivery with Otter

Parash and Bishnu discovered Otter and their delivery business became easier to manage immediately. “With Otter, we never miss orders. Having one tablet rather than five saves us time and helps us not get overwhelmed in a rush.” 

Although Parash and Bishnu long for the day when they can open their party room and watch guests’ faces light up as they enjoy Spice Club’s authentic Indian cuisine, Otter has made maintaining their business possible during this difficult time. “While we’re unable to interact with our customers face-to-face right now, it’s really fulfilling to know that they are getting their food on time, as they ordered it. We’ve even had some customers who’ve discovered Spice Club on delivery platforms and have since become regulars!”

Otter get a demo banner

Utilizing Otter for time saving, tablet consolidation, increased order fulfillment and partnership

“In addition to helping us save time, consolidate tablets, and ensure we aren’t missing any orders, the team at Otter has been very supportive of us during this difficult time.”  You can support Parash and Bishnu by ordering from Spice Club Cuisine on Skip the Dishes, Doordash, and Uber Eats.  


Get started with Otter today!

Latest blog posts

Sometimes you just want a little extra. Extra support. Extra features. Extra everything.
About Otter

Your top questions about Otter, answered

Got questions? We've got answers. In this article, we'll answer the most frequently asked questions about Otter from getting started, to integrating your delivery services and more.

How to Succeed in Delivery

Why you should integrate your restaurant POS with Otter

Learn how Otter’s POS integration capabilities can increase sales and efficiency at your restaurant!

How to Succeed in Delivery

How to Sign Up on Uber Eats for your Restaurant

Do you want to register your restaurant on UberEats? Check out the steps in the following article.

How to Succeed in Delivery

Sustainable restaurants are trending: learn how & why implementing top restaurant sustainability practices matters

Prioritizing sustainability will help your restaurant increase sales and stand out from competitors in a big way. Learn the top 6 sustainability practices you can implement in your restaurant today!

How to Succeed in Delivery

10 review response templates for your restaurant (positive & negative!)

Are you struggling with the best way to respond to your restaurant reviews? After analyzing hundreds of restaurant reviews online, we’ve created 10 powerful review response templates ready to use for

About Otter

How PLNT Burger saves time and money by expanding with the help of Boost

Learn how PLNT Burger was able to save time and increase revenue growth by 31.1% with the help of boost!

How to Succeed in Delivery

From local milk delivery to robots at your doorstep: the history of food delivery

Have you ever wondered about food delivery’s origins? Let’s dive back into the past to learn more about the evolution of takeout and what its history can teach us about the industry today.

About Otter

Introducing Otter's FREE Reports Dashboard Solution

Our new Reports Dashboard will help you know how your restaurant is performing today and how you can get more sales.

About Otter

How Hooters delivers on their bottomline by delivering All-American fun alongside Otter

Learn how Hooters decreased order issues, missed orders and cancellations by an average of 19% resulting in $17,000 in cost savings per month alongside Otter!

Solutions for enterprise customers

For restaurant groups with more than 10 locations, we love getting you up and running as smoothly and quickly as possible. Let us know what you need, and we’ll custom-tailor the right solution for your business. Let’s have a conversation about it.

Talk to someone