How to Succeed in Delivery

Why you should integrate your restaurant POS with Otter

October 28, 2021

Why you should integrate your restaurant POS with Otter

What is a restaurant POS system & how/why do restaurants use them?

If you’ve worked in a restaurant for a long time, chances are you’ve witnessed the evolution of the POS system from an old school cashier at the front of the house to a more sophisticated model that makes for fast ordering, accurate inventory management, impactful financial reporting, easy menu optimization, seamless staff management and more. As online ordering has grown by ~3,868% in the past year, many restaurants have evolved and invested in modern, efficient POS systems as a way to connect their in person and online businesses. The smart POS systems restaurants are using today do more than accept payment: they can also expand a restaurant’s reach and inform a restaurant’s overarching business strategy. Since today’s smart POS systems are a hub of valuable data, many restaurants analyze performance month by month and year over year in order to make changes in pricing, promotions, ingredients and more.

So where does Otter come in?

Otter empowers all restaurants to thrive in connecting food and customers by superpowering your delivery business - it connects the growing world of online ordering to your point of sale and the rest of your business.

With Otter, your restaurant is able to

  1. Consolidate your delivery partners and orders into a single tablet
  2. Access unified data and insights in one place
  3. Grow your business through expansion opportunities
  4. Increase sales through smart promotions and inventory management

What POS companies does Otter integrate with?

The team at Otter is constantly looking for ways to make restaurateurs' lives easier—so we’ve ensured our solutions are compatible with top restaurant POS companies around the globe. Keep reading to see which integrations are currently available in your region.



The following integration partners are available in the US, Canada, and the UK:

  • Otter integrates with NCR Aloha: The process is simple. If you use NCR Aloha and you want to send your delivery orders straight to your NCR Aloha POS, simply sign up for Otter, connect your delivery platforms like Uber Eats, Postmates, DoorDash, Grubhub, Caviar, and more, start receiving all your orders on a single tablet, and watch those orders print directly to your NCR Aloha POS.
  • Otter integrates with Clover: If your restaurant has a Clover login, Clover web login or Clover dashboard login, and uses the Clover POS app, Clover dashboard, Clover support, Clover web dashboard, or Clover app, sign up for Otter today to send your delivery orders straight to the kitchen



  • Otter integrates with Revel:If you have a Revel systems login and you want to send your delivery orders straight to your Revel POS, simply sign up for Otter, connect your delivery platforms like Uber Eats, Postmates, Doordash, Grubhub, Caviar and more, start receiving all your orders on a single tablet, and watch those orders print directly to your Revel POS.
  • Otter integrates with Square: If you use Square and you want to send your delivery orders straight to your Square POS, simply sign up for Otter, connect your delivery platforms like Uber Eats, Postmates, Doordash, Grubhub, Caviar and more, start receiving all your orders on a single tablet, and watch those orders print directly to your Square POS.
  1. Click HERE to see a full list of our integration partners in the US or to sign up to become a partner.
  2. Click HERE to see a full list of our integration partners in Canada or to sign up to become a partner.
  3. UK - Click HERE to see a full list of our integration partners in the UK or to sign up to become a partner.

The benefits of integrating your POS to Otter



How does the POS integration work?

Once you've signed up for our POS Integration, the integration steps are as follows:

  1. Add Otter as a user within your POS environment and request that your POS provider gives Otter API access to the back end of the system.
  2. Create a custom “Otter Menu” in your POS that complies with the integration guidelines. This menu will be your “perfect delivery menu” that will ultimately be published to all the delivery platforms.  Once you’re ready, the Otter team will review your menu for compliance and optimization.
  3. After the Otter menu in the POS is finalized, Otter will publish the menu out to all the delivery partners and replace the existing menus. This ensures that all items are appropriately mapped, reducing the number of errors across menus.
  4. At this point, Otter will turn the integration on and orders will immediately begin to flow into POS from Otter.

For more information on how Otter integrates with your point-of-sale software, click here to see FAQ.

Fill out the form below to become an Otter partner, or integrate your existing POS system!


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